Orders typically ship within 3-5 business days of purchase. Made-to-order and preorder pieces take 7-10 business days from date of purchase for processing. All orders are shipped via Australia Post or Sendle and buyers will receive a tracking number upon shipping label creation by shop owner ONLY if they leave an email address at check out.
*PLEASE READ*: Due to Covid delays and postal service policy changes, packages are taking longer to arrive.
Once the package is dropped off at the post office, TWW is no longer responsible for its whereabouts, and is not responsible for replacing the item if lost or damaged.
RETURNS & EXCHANGES
Returns and exchanges are accepted on a case by case basis within 7 days of receiving your item. Please contact TWW via the contact page if you would like to discuss your situation, and return option. Please understand that this is a small business, thus the buyer will be responsible for the return postage.